8-Step Multi-Point Inspection

The one element that expresses CMC’s “Genuine” expertise more than any other is a free Multi-Point Vehicle Inspection. It tells people upfront that we care, that we know their vehicle better than anyone, and that our expertise is a big part of everything they will experience.

The Multi-Point Vehicle Inspection Report Card is the tangible symbol of our service expertise. Adding to its credibility, the 8-Step “Interactive Reception” Walk around is the intangible process.

Step One: - Acknowledge the customer within 30 seconds of arrival (eye contact or brief greeting

• Install vehicle protective material (floor mats, seat and steering wheel covers)

Step Two – Drive vehicle onto the hoist/lift and check controls – lights, clutch, brakes, etc.

• Issues reported by customer are recorded and inspected.
• Customer requirements are clarified.

Step Three – Examine the interior/controls

• Any extra work required is identified on (light switches or controls not functioning) or report “all clear – everything’s okay”

Step Four – Examine left-hand side and roof

• Any extra work required is identified on (body damage, mirrors, interior damage) or report “all clear – everything’s okay”

Step Five – Examine boot/taillights

• Any extra work required is identified on (body damage, broken lenses) or report “all clear – everything’s okay”

Step Six – Examine right-hand side and roof

• Any extra work required is identified on (body damage, mirrors, interior damage) or report “all clear – everything’s okay”

Step Seven – Examine front headlights and perform under-hood checks

• Any extra work required is identified on (body damage, broken lenses) or report “all clear – everything’s okay”
• Under-hood visual check for obvious damage/leaks; check fluid levels (showing customer condition of fluid as appropriate) – engine oil, transmission fluid, washer reservoirs, brake fluid, coolant, visually inspect belt and hoses, engine air filter and battery. Summarize added work recommended or report “all clear – everything’s okay”

Step Eight – Raise vehicle and examine under vehicle

• All major components inspection – including tires (measure tread), wheels, brakes (measure/inspect for wear), shock absorbers, exhaust, oil leaks, CV joints, drive shaft, u-joints – and identify any extra work required or report “all clear – everything’s okay”

Conclusion – Advise customer or work recommended and obtain approval

• Customer is notified of the work required today and review future service needs (brakes measure “Yellow”, etc.) OR provide an “all ‘Green’ – no additional work required” report
• Parts availability is checked on the computer system or with the Parts Department
• Repair order is completed and customer’s Signature is obtained.
• Combine the Multi-Point Inspection
• Report Card and the 8-Step“Interactive Reception”

The net effect will be one of trust, confidence and expertise – exactly the traits that represent our Genuine Service promise!