Customer Care

Welcome to CMC Customer Care Center!

Here at CMC, we are 100% Customer Focused. We understand that effective customer care is a critical factor to our organization's overall strategy and therefore we have set up a Customer Care Center which is designed to enhance the level of customer satisfaction – that is, the feeling that our products and services meet your expectations.

The Customer Care Center is equipped with a dedicated team of professionals whose ultimate goal is to make sure you as our esteemed customers are treated with respect, value and empathy that you deserve. This is our prime consideration – our business profitability depends on keeping our customers happy.

If you feel you are not getting the services you deserve, whether its related to Sales or After Sales Services (Parts and Service), please do not hesitate to contact our Customer Care Center. We will take up your issue with the relevant department or branch and get back to you within 24hrs.; guaranteed!

NAIROBI

Irene Githinji
Customer Care Representative
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Telephone: 0703 478 405

CUSTOMER CARE ADVOCATES

Case New Holland (CNH) Division
Mrs. Lucy Muia
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Telephone: 0724 333 319

Ford Division
Ms. Winnie Katila
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Telephone: 0700 876 812

Jaguar Land Rover Division
Mr. Joseph Alilah
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Telephone: 0724 741 950

Engineering/Bodyshop Division
Ms. Jane Kathuka
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Telephone: 0726 232 578

VW/Suzuki/Mazda (VSM) Division
Mrs. Lillian Njenga
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Telephone: 0700 876 731

Heavy Commercial Vehicles (HCV) Division
Ms. Karen kamau
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Telephone: 0702 650 029

BRANCHES

CMC Mombasa Branch
Mr. Ahmed Salim Bader
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Telephone:0703 784 823

CMC Nakuru Branch
Mr. Francis Munyooti
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Telephone: 0722 635 317

CMC Kisumu Branch
Ms. Florence Ngadi
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Telephone: 0703 784 824

CMC Eldoret Branch
Ms. Pharida Ochindo
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Telephone: 0703 784 826

CMC Kitale Branch
Ms. Rukia Malova
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Telephone: 0703 784 831

CMC Nanyuki Branch
Ms. Lucy Wachira
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Telephone: 0703 784 138

CMC Meru Branch
Ms. Lillian Kiunga
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Telephone: 0707 787 396

For general inquiries contact: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

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Customer Care

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Customer Care

NAIROBI

BRANCHES