Job Description:

As a service advisor your role would be to provide estimated cost analysis of automotive repairs and routine maintenance. Through effective communication with customers you would determine services necessary, predict time needed for completion and stays in constant communication with the customer during the repair process. You would also determine services needed by accessing information obtained by Technicians and referencing Manufacturer's service intervals.

Your key responsibilities will be but not be limited to:

  • Ensure customer satisfaction by; Receiving customers at the workshop counter, attending to customer calls at the service counter, collaborating to ensure Workshop efficiency and fixing it Right First time.
  • Ensure the smooth throughput of work by; Preparing workshop for incoming jobs, Receiving and booking in of vehicles for service, Printing of service job cards and effective Workshop communication.
  • Ensures smooth flow of communication within the workshop by; Notifying the relevant manager if a complaint has not been dealt with in the timeliness agreed, Call customer and update them on the progress and advice them once their vehicles are ready.
  • Produce monthly reports of activities and actions taken for monitoring and review

Qualifications, Experience and Skills:

Minimum Qualifications and Knowledge:

  • Kenya Certificate of Secondary Education
  • Diploma in Mechanical Engineering (Automotive option)

Minimum Experience::

3 years relevant working experience

Job-Specific Skills::

  • Demonstrate extreme attention to detail
  • Reads, analyses and interprets general business reports
  • Ability to write, present and respond to customers and staff members in a professional manner

Note: you will be required to attach the following:1. Resume/CV
2. Passport-size photograph

Al-Futtaim offers highly engaging and supportive work environments in a culture that values, recognises and rewards quality performance.

Closing Date: 09-May-2017


Apply now here

Ref: AF26452

Working hours 9-5
Location Kenya
Closing date 09/05/2017